Resolving an issue associated with a wireless telecommunication network by suggesting a solution to the issue and receiving an approval from an augmented reality/virtual reality ar/vr device associated with an operator of the network

Abstract

The system obtains an issue associated with a network and resolves the issue by suggesting a solution and receiving an approval from an AR/VR device. Based on the issue, the system creates a ticket describing the issue and obtains diagnostic information associated with the issue. Based on the diagnostic information, the system determines a fix for the issue and sends a first notification to the AR/VR device. The first notification includes a description of the issue, the fix for the issue, and a request to test the fix. Upon receiving an approval to test the fix, the system performs regression testing using the fix and determines whether the fix passed the regression testing. Upon determining that the fix passed the regression testing, the system sends a second notification to the AR/VR device requesting an approval to deploy the fix, and upon receiving the approval, the system deploys the fix.