The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 19, 2026
Filed:
Dec. 15, 2022
Dell Products L.p., Round Rock, TX (US);
Parminder Singh Sethi, Ludhiana, IN;
Lakshmi Saroja Nalam, Bangalore, IN;
Dell Products L.P., Round Rock, TX (US);
Abstract
A method for managing a technical support (TS) conversation includes: obtaining, in response to a TS request from a user of a client device, a log file associated with an application executing on the client device, in which the TS request specifies a hardware component failure on the client device; analyzing the log file to extract relevant data; obtaining, based on the relevant data, a fix from a solution service, in which the fix includes a plurality of steps; analyzing the log file to make a first determination that a first step of the plurality of steps has previously been applied to the client device; and initiating, based on the first determination, display of a second step of the plurality of steps on a graphical user interface (GUI) accessible to a TS entity, in which the second step has not been applied to the client device.
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