The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 19, 2026
Filed:
Oct. 28, 2024
United Services Automobile Association (Usaa), San Antonio, TX (US);
Kristopher Thomas Williams, Helotes, TX (US);
Jess Gingrich, San Antonio, TX (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
During an electronic communication between a customer and a service representative, a computer system receives data representing the electronic communication. Further, the computer system provides the data to a machine learning system that is configured to generate a node graph based on the data. The node graph includes a plurality of nodes, including: (i) a first node type representing one or more first tasks to be performed by the service representative while the electronic communication is occurring, and (ii) a second node type representing one or more second tasks to be performed by the service representative subsequent to the electronic communication, where interconnections between individual nodes among the plurality of nodes represent one or more dependencies between the respective interconnected nodes. Further, while the electronic communication is occurring, the computer system, causes at least a portion of the node graph to be presented to the service representative.