The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
May. 19, 2026

Filed:

Jan. 30, 2020
Applicant:

Box, Inc., Redwood City, CA (US);

Inventors:

Sanjiv Ranjan Das, San Jose, CA (US);

Ivan Galea, San Carlos, CA (US);

Mark Scarr, Scotts Valley, CA (US);

Anand Subramanian, Menlo Park, CA (US);

Hariharan Swaminathan, Mountain View, CA (US);

Assignee:

Box, Inc., Redwood City, CA (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 30/02 (2023.01); G06F 16/901 (2019.01); G06N 5/047 (2023.01); G06Q 10/0639 (2023.01); G06Q 10/10 (2023.01); H04L 65/403 (2022.01);
U.S. Cl.
CPC ...
G06Q 10/0639 (2013.01); G06F 16/9024 (2019.01); G06N 5/047 (2013.01); G06Q 10/10 (2013.01); H04L 65/403 (2013.01);
Abstract

Methods, systems and computer program products for recommending remediation actions to selected users of collaboration systems. Certain disclosed techniques commence upon observing user-to-object interactions and user-to-user interactions raised by users of a collaboration system. A first specialized data structure is populated with activity values that characterize user-to-object interactions raised by individual users. A second specialized data structure is populated with sharing values that characterize observed sharing events over shared content objects. The values of the first data structure are correlated to the values of the second data structure to calculate a total contribution amount for each of the users of the collaboration system. A small set of communication recipients is identified by ranking the individual users based on a calculated total contribution amount. To avoid wasteful messaging to all users of the collaboration system, messages are sent only to the small set of recipients. The messages contain recommended remediation actions.


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