logo

For the Inventor, By the Inventor

The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 12626267 B1

PDFFull Text
Date of Patent:
May. 12, 2026

Filed:

Jan. 09, 2023

Omnichannel data processing and analysis

Applicant:

Zoho Corporation Private Limited, Chengalpattu Taluk, IN;

Inventors:

Sai Prasanth Singavarapu, Nellore, IN;

Rhea Thomas, Begusarai, IN;

Priyanka Satish, Chennai, IN;

V Vikash Kumaran, Gudalur, IN;

Ram Prakash S, Thoothukudi, IN;

Sanjeev Kumar Srinivasan Khannan, Erode, IN;

Karthick S, Chennai, IN;

Hari Bharathi a, Tuticorin, IN;

Azarudeen Mohamed Ibrahim, Trichy, IN;

Assignee:

Zoho Corporation Private Limited, Chengalpattu Taluk, IN;

Attorney:

AHMANN KLOKE LLP

Primary Examiner:

Jerry O'connor

Assistant Examiner:

Philip N Warner

Int. Cl.
CPC ...
G06Q 30/01 (2023.01); G06Q 30/0202 (2023.01);
U.S. Cl.
CPC ...
G06Q 30/0202 (2013.01); G06Q 30/01 (2013.01);
Abstract

Natural Language Processing (NLP) techniques are used to facilitate inferring actionable insights from interactions. Customer data from various communication channels can be used to determine, for example, voice-related aspects from sentiment analysis, intent analysis, Semantic Conscious Word Extraction (SCWE), emotion analysis, and contextual summarization. These analysis results can also be used, along with customer profile information, for deriving deep customer insights. The deep customer insight driven analysis can include multivariate customer fragmentation, setback accountability analysis, potential contender analysis, and propulsive business planning.

Find Patent Forward Citations

Singavarapu, Sai. (2026). Omnichannel data processing and analysis (U.S. Patent No. 12626267). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/12626267

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Loading…