The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 05, 2026
Filed:
Aug. 30, 2021
8×8, Inc., Campbell, CA (US);
Bryan R. Martin, Campbell, CA (US);
Jared Smith-Mickelson, Los Gatos, CA (US);
8x8, Inc., Campbell, CA (US);
Abstract
In one example, a communications system includes a unified communications platform and a channel-communications management circuit. The unified communications platform is to process different types of communications services respectively using different types of communications channels. The channel-communications management circuit may be used to provide an effective merging of data communications received via the different types of communications services to develop an interaction record for a reply communication on a preferred channel and/or for use in a subsequently-received inbound data communication. The channel-communications management circuit may also react to a subsequently-received inbound data communication such as by using the interaction record in another communication subsequent to the inbound data communications, and/or by accessing the record and/or replying to content in the different types of communications services based on a determined identity of a sender or participant of the data communications.