Information processing device, information processing system, information processing method, and non-transitory computer-readable medium for assisting a user at a time of exit

Abstract

An information processing device () includes: a first biometric information acquisition unit () that acquires biometric information about a user in a facility in which a plurality of seats are disposed; a first authentication control unit () that controls first biometric authentication of the acquired biometric information against registered biometric information about a plurality of persons; a determination unit () that determines, based on seat information in which a seat position of each person is associated with the registered biometric information, a seat position of the user when the first biometric authentication succeeds; a decision unit () that decides assistance information for assisting in behavior at a time of entry or at a time of exit of the user, based on the seat position; and an output unit () that outputs the assistance information.