The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Apr. 14, 2026

Filed:

Jan. 12, 2024
Applicant:

GM Global Technology Operations Llc, Detroit, MI (US);

Inventors:

Matthew Edward Gilbert-Eyres, Rochester Hills, MI (US);

Eric T. Hosey, Rochester Hills, MI (US);

Russell A. Patenaude, Macomb Township, MI (US);

Robert Myers, Canton, MI (US);

Assignee:
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/51 (2006.01); G06Q 30/015 (2023.01); G07C 5/00 (2006.01); H04M 1/72454 (2021.01);
U.S. Cl.
CPC ...
H04M 3/5116 (2013.01); G06Q 30/015 (2023.01); G07C 5/008 (2013.01); H04M 1/72454 (2021.01);
Abstract

A computer-implemented method that, when executed by data processing hardware, causes the data processing hardware to perform operations. The operations include detecting a low-impact event of a vehicle, receiving one or more service request handling inputs, assigning a service request handling pathway to the low-impact event based on the service request handling inputs, initiating a service request, assigning a service request cancellation period to the service request based on the handling pathway, determining whether a cancellation request is received within the service request cancellation period, and either cancelling the service request when the cancellation request is received within the service request cancellation period or transmitting the service request to a service provider when the cancellation request is not received within the service request cancellation period.


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