The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 14, 2026
Filed:
Nov. 15, 2023
Intuit, Inc., Mountain View, CA (US);
Jineet Hiren Doshi, San Jose, CA (US);
Maya Vered Livshits, Campbell, CA (US);
Apurva Swarnakar, Chicago, IL (US);
Jingyuan Zhang, San Jose, CA (US);
Intuit Inc., Mountain View, CA (US);
Abstract
Certain aspects of the disclosure provide a method for providing user support by generating recommended response for a customer verbatim with an ensemble of machine learning models. The method includes processing a customer verbatim with a topic model trained to identify a topic associated with the customer verbatim. The method further includes processing the customer verbatim with a sentiment model trained to determine a sentiment of the customer verbatim. The method further includes processing the customer verbatim with an actionability model trained to assign an actionability score to the customer verbatim. The method includes processing the topic, the sentiment, and the actionability score with a recommendation model to generate the recommended response to the customer verbatim.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile