Customer experience perception based on federated learning

Abstract

The present disclosure relates to customer experience perception based on federated learning. An electronic device for a service provider in a wireless communication system, the service provider capable of implementing customer experience perception with at least one other service provider in the wireless communication system through federated learning, the electronic device comprises a processing circuit configured to: determine training data for training a global model related to the customer experience perception based on the federated learning, wherein the training data is related to the customer's experience for a specific service/product/business; perform local model training by using the determined training data to obtain intermediate information related to local model training; and transmit the intermediate information to a coordinator, so that the coordinator can train a customer experience perception model by aggregating the intermediate information from the provider and at least one other provider.