The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 14, 2026
Filed:
Apr. 10, 2024
Dell Products L.p., Round Rock, TX (US);
Dell Products L.P., Round Rock, TX (US);
Abstract
A method for technical issue resolution. The method includes: receiving, from a user, a text query concerning a technical issue; obtaining query-related context relevant to the text query; and processing, through a large language model (LLM), the text query and the query-related context to produce a multimodal query response used by the user to address the technical issue. More specifically, embodiments described herein utilize text topic and zero shot classification models to translate multimodal technical documentation (e.g., including text and images) into topic relevant metadata; and process queries, pertaining to technical issues, using a multimodal LLM provided with query-related text and image context derived from said topic relevant metadata.