The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 14, 2026
Filed:
Mar. 07, 2022
Paypal, Inc., San Jose, CA (US);
Jinwoo Lee, Campbell, CA (US);
Vinesh Poruthikottu Chirakkil, San Jose, CA (US);
Shalini Rajkumar, Georgetown, TX (US);
Pankaj Sarin, Fremont, CA (US);
Vibhu Varshney, San Jose, CA (US);
PAYPAL, INC., San Jose, CA (US);
Abstract
Systems and methods for customer journey prediction and recommendation are disclosed. In an embodiment, a computer system determines that a user activity for a customer journey has been performed by a user interacting with a platform. The computer system predicts a next user activity that will be performed by the user. The computer system determines a first probability that the predicted next user activity will lead to a positive outcome for the customer journey and a second probability that an alternative user activity will lead to the positive outcome. Based on the second probability being a threshold amount greater than the first probability, the computer system intervenes on the platform to direct the user to the alternative user activity. Related systems and methods are also disclosed.