The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 07, 2026
Filed:
Jul. 20, 2022
GM Cruise Holdings Llc, San Francisco, CA (US);
Christopher Warren, Seattle, WA (US);
Minjie Tong, Issaquah, WA (US);
Theresa Foy, San Francisco, CA (US);
Ashley Sams, San Francisco, CA (US);
Soleil Phan, San Francisco, CA (US);
Leah Meyerholtz, San Francisco, CA (US);
David J. Shuckerow, Seattle, WA (US);
Daniel Paul Thengvall, San Francisco, CA (US);
Qingxuan Li, San Mateo, CA (US);
Steven Sturkop, Villeneuve Loubet, FR;
GM Cruise Holdings LLC, San Francisco, CA (US);
Abstract
There is disclosed herein a method of providing customer service, including receiving a customer service request from an autonomous vehicle (AV), the customer service request comprising sensor data collected by the AV; selecting a standard operating procedure (SOP) for responding to the customer service request, the SOP selected from a data store comprising a plurality of SOPs, wherein selecting the SOP is based at least in part on the sensor data from the AV, and wherein the SOP includes a human-usable resolution script; and handling the customer service request, including displaying the human-usable resolution script to a human customer service agent to assist the human customer service agent in handling the customer service request.