The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 31, 2026
Filed:
Jul. 30, 2024
Dell Products L.p., Round Rock, TX (US);
Ming Qian, Newton, MA (US);
Michael Barnes, Doylestown, PA (US);
Susan W Sharpe, Carrboro, NC (US);
Corinne Schulze, Hopkinton, MA (US);
DELL PRODUCTS L.P., Round Rock, TX (US);
Abstract
Service request generation using generative artificial intelligence is disclosed. For instance, a user query comprising character strings is received; the character strings are converted to initial vector values associated with a first continuous vector space. Groups of data representing knowledge base articles that are identified. The knowledge base articles are retrieved from first database equipment. The text content of the knowledge base articles is converted to further vector values associated with a second continuous vector space. A listing of support agent identities is determined based on the further vector values being proximate to additional vector values associated with the listing of support agent identities. The additional vector values are used to retrieve the listing of support agent identities from second database equipment and generate and transmit a service ticket to resolve the user query.