Intelligent system and method of optimizing cross-team information flow

Abstract

A system and method and for optimizing cross-team information flow in a communication network includes receiving, from a communication application, via a network, a plurality of candidate post items for display to a first user of an organization, each candidate post item being a post item published by another user of the organization and being a post that is accessible to the first user. A communication knowledge network graph which represents communication events that have occurred between users of the organization is then generated where each communication event is represented by a first node that represents a sender, a second node that represents a receiver and an edge that represents the communication event from the sender to the receiver. For each one of the candidate post items, a value of a total information metric for the communication knowledge network is estimated if one of the plurality of candidate posts is viewed by the first user and the plurality of candidate post items are ranked based on the estimated total information metric before transmitting recommendation data to the communication application for recommending the plurality of candidate posts to the user based on the ranking.