Knowledge base generation

Abstract

Systems and methods for generating a knowledge base for facilitating interactions between users and an automated assistant. An example method is performed by one or more processors of a computing system. The example method may include receiving a transmission over a communications network from a computing device, the transmission including a plurality of transcripts of user interactions with the automated assistant or agents associated with the computing system, transforming ones of the transcripts into one or more question-and-answer (Q & A) pairs associated with a subject of the corresponding user interaction, and embedding ones of the Q & A pairs as vectors in a vector space for retrieval by the automated assistant during subsequent user interactions. Another example method may include identifying a point in vector space corresponding to a determined subject of a received user query and generating an answer based on Q & A pairs reconstructed from relevant vector embeddings in the knowledge base.