The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 10, 2026
Filed:
Jul. 26, 2023
Capital One Services, Llc, McLean, VA (US);
Fardin Abdi Taghi Abad, Champaign, IL (US);
Austin Grant Walters, Savoy, IL (US);
Jeremy Edward Goodsitt, Champaign, IL (US);
Reza Farivar, Champaign, IL (US);
Vincent Pham, Champaign, IL (US);
Mark Louis Watson, Sedona, AZ (US);
Kenneth Taylor, Champaign, IL (US);
Anh Truong, Champaign, IL (US);
Capital One Services, LLC., McLean, VA (US);
Abstract
Techniques for providing a real-time service that protects personal data of clients from customer service agents are provided. Customer data that includes personal data indicative of sensitive information of a customer can be received from the customer. The personal data within the received customer data can be detected and a token that does not include the sensitive information of the customer can be generated. The personal data and the generated token can be stored along with data indicating a relationship between the token and the personal data. The personal data in the received customer data can be replaced by the token to form modified customer data. The modified customer data can be provided to a customer service representative. The token within the modified customer data can later be detected and associated with the personal data without revealing the personal data to the customer service representative.