The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 10, 2026
Filed:
Dec. 17, 2024
Maplebear Inc., San Francisco, CA (US);
Naval Shah, Toronto, CA;
Hua Xiao, Toronto, CA;
Brent Scheibelhut, Toronto, CA;
Charles Wesley, San Diego, CA (US);
Mark Oberemk, Toronto, CA;
Michael John Remmer Ryzewic, Ithaca, NY (US);
Maplebear Inc., San Francisco, CA (US);
Abstract
An online system uses a machine-learning model to identify servicing agents suited to perform tasks of new types. The online system maintains a list of tuples for servicing agents, each tuple including a score for a servicing agent and an identifier of a task type, the score indicating a level of aptitude of the servicing agent to perform a task of the task type. Upon obtaining a description for a task of a new type, the online system applies the machine-learning model to the list of tuples and the description for the task to generate a task score for each servicing agent that is indicative of a level of aptitude of each servicing agent for performing the task of the new type. The online system selects, using the task score for each servicing agent, servicing agents to whom the online system offers the task of the new type.