The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 03, 2026
Filed:
Dec. 06, 2023
Rockwell Automation Technologies, Inc., Mayfield Heights, OH (US);
Abhishek Mehrotra, New Berlin, WI (US);
Steven P. Taylor, Madison, WI (US);
Jessica L. Wiant, Chagrin Falls, OH (US);
Aparna Ravindranath, Mayfield Heights, OH (US);
Britney Flores, Sussex, WI (US);
Pratyush Kumar Rout, Pune, IN;
ROCKWELL AUTOMATION TECHNOLOGIES, INC., Mayfield Heights, OH (US);
Abstract
An industrial technical support system acts as an interactive assistant that leverages generative artificial intelligence (AI) techniques to suggest solutions to industrial alarm conditions or other performance problems based on earlier documented solutions, thereby expediting the process of finding alarm resolutions. The system enhances a user's prompt with relevant contextual data retrieved from stored documentation as well as relevant past chat histories to assist the system's generative AI model in recommending accurate resolutions to alarm conditions or performance issues described by the user's prompt.