The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 24, 2026
Filed:
Sep. 05, 2023
Microsoft Technology Licensing, Llc, Redmond, WA (US);
Peter Groenewegen, Sammamish, WA (US);
Nikola Minkov Mihaylov, Redmond, WA (US);
Larissa Marie Cox, Seattle, WA (US);
Nicholas Taylor Mullen, Seattle, WA (US);
Mark Alistair Wilson-Thomas, Mercer Island, WA (US);
Paul Chapman, Seattle, WA (US);
Kshama Gajraj Bafna, Woodinville, WA (US);
Abhishek Kumar, Folsom, CA (US);
Jason Chlus, Hoboken, NJ (US);
Holly Mitchell, Bellevue, WA (US);
Microsoft Technology Licensing, LLC, Redmond, WA (US);
Abstract
Searches based on an incoming ticket identify quality ticket enrichment data using a vector database. Language model prompts target particular kinds of quality ticket data. The incoming quality ticket, or a search result ticket, or both, are enriched using enrichment data, such as a user intent identification, a workaround suggestion, a resolution description, a target audience description, a relevance description, an impact description, a description of missing resolution facilitation information, an association between the incoming quality ticket and the search result ticket, a user sentiment identification, a tag suggestion, or a feedback utility estimate. The enrichment reduces engineering and support burdens, and facilitates faster more effective resolution of the problem or the request that is stated or implied in the incoming quality ticket. Duplicate tickets are merged or removed. Tickets are prioritized. Missing problem resolution information is identified and requested sooner.