The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 17, 2026
Filed:
Nov. 16, 2022
Motorola Solutions, Inc., Chicago, IL (US);
Mariya Bondareva, Loxahatchee, FL (US);
April L Garrett, Flossmoor, IL (US);
Martha Lora, Plantation, FL (US);
Jacqueline Mazzeo, New York, NY (US);
MOTOROLA SOLUTIONS, INC., Chicago, IL (US);
Abstract
A communication system and method provide for tracking emotional state of a caller during a call center communication using artificial intelligence. A mental health answering point () interoperates with an artificial intelligence server () wherein the AI server is configured to: extract audio and text features from the call in real time. The AI server calculates and stores stress levels associated with the caller, from the extracted audio features, over time and synchronizes the stored stress levels with the extracted text features from the call. The stress levels are monitored during the call, and visual indicators are provided for high/increasing stress levels and low/decreasing stress levels.