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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 12555122 B1

PDFFull Text
Date of Patent:
Feb. 17, 2026

Filed:

Oct. 25, 2023

Omni-channel context sharing

Applicant:

Airbnb, Inc., San Francisco, CA (US);

Inventors:

Wei Ji, Beijing, CN;

Xiang Lan, Beijing, CN;

Jianqi Liao, Beijing, CN;

Jiayu Lou, Redwood City, CA (US);

Weihua Lou, Sammamish, WA (US);

Chutian Wang, Mountain View, WA (US);

Zhu Xiong, Mercer Island, WA (US);

Zhiheng Xu, Santa Clara, CA (US);

Can Yang, Beijing, CN;

Keyao Yang, Beijing, CN;

Ying Zhang, Palo Alto, CA (US);

Yuyang Zhou, Seattle, WA (US);

Assignee:

Airbnb, Inc., San Francisco, CA (US);

Attorney:

Schwegman Lundberg & Woessner, P.A.

Primary Examiner:

John S Wasaff

Int. Cl.
CPC ...
G06Q 30/015 (2023.01); G06Q 10/02 (2012.01); G06Q 10/10 (2023.01); G06Q 30/01 (2023.01); G06Q 30/0601 (2023.01);
U.S. Cl.
CPC ...
G06Q 30/015 (2023.01); G06Q 10/02 (2013.01); G06Q 10/103 (2013.01); G06Q 30/0613 (2013.01); G06Q 30/01 (2013.01);
Abstract

A session shared data system accesses a first communication between a user and a support agent on a first communication channel and stores communication data associated with the first communication in a session shared data object. The session shared data system accesses a subsequent communication between the user and a second agent on a second communication channel, receives a query associated with the subsequent communication and transmits the response to a device of the second agent.

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Quick Actions:

Ji, Wei. (2026). Omni-channel context sharing (U.S. Patent No. 12555122). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/12555122

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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