The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 17, 2026
Filed:
Jan. 02, 2024
International Business Machines Corporation, Armonk, NY (US);
Ying Mo, Beijing, CN;
Rui Liu, Beijing, CN;
Yue Chen, Beijing, CN;
Ya Xiao, Beijing, CN;
Hu Wang, Beijing, CN;
Peng Hui Jiang, Beijing, CN;
Qi Feng Huo, Beijing, CN;
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
Provided are techniques for resolving issues by building a re-playable simulated customer environment. Environment data of an original customer environment is stored in a data hub. The environment data from the data hub us used to create a simulated customer environment. The simulated customer environment is played. In response to the playing, one or more issues in the original customer environment are identified using the simulated customer environment and one or more solutions for the one or more issues are identified. A recommendation is provided with a solution of the one or more solutions for solving at least one of the issues in the original customer environment. Application of the recommendation to the original customer environment to resolve the at least one of the issues is automatically initiated.