The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 10, 2026
Filed:
Oct. 23, 2020
Omnissa, Llc, Mountain View, CA (US);
Suman Aluvala, Bangalore, IN;
Arjun Kochhar, Bangalore, IN;
Pavan Rajkumar Rangain, Bangalore, IN;
Mahesh Ashok Kavatage, Bangalore, IN;
Omnissa, LLC, Mountain View, CA (US);
Abstract
Systems and methods are included for improved interorganizational collaboration. An agent on a server can crawl through data files to identify keywords relating to a product. The agent can create tags and assign the keywords to the tags. The agent can crawl through user-related data files to identify potential support users. The support users can be mapped to tags in a database. A user interacting with a chat application can request help with the product. The agent can extract keywords from the request and use them to identify a tag. The agent can map the tag to support users and using an algorithm can select a support user to send the help request to. If the support user denies the request or does not respond, the agent can send the request to another support user. Once a support user accepts the request, the agent can connect the users.