The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Feb. 10, 2026

Filed:

Jul. 19, 2023
Applicant:

Dell Products L.p., Round Rock, TX (US);

Inventor:

Huijuan Fan, Chengdu, CN;

Assignee:

Dell Products L.P., Round Rock, TX (US);

Attorneys:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06F 9/44 (2018.01); G06F 11/3668 (2025.01); G06Q 30/015 (2023.01);
U.S. Cl.
CPC ...
G06F 11/3668 (2013.01); G06Q 30/015 (2023.01);
Abstract

Methods, system, and non-transitory processor-readable storage medium for an issue resolution system are provided herein. An example method includes receiving, by an issue resolution system, from a tester system, a defect issue that occurred on the tester system while the tester system was executing. The issue resolution system identifies at least one resource, where one or more resources are associated with a skill score associated with at least one target domain in a required domain set, where the skill score meets a threshold. The issue resolution system identifies a targeted resource having a maximum overall defect issue resolution score, where one or more resource comprises the targeted resource. The issue resolution system updates the required domain set by removing at least one domain where the required domain set comprises the at least one domain.


Find Patent Forward Citations

Fan, Huijuan. (2026). Intelligent customer service request processing mechanism (U.S. Patent No. 12547527). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/12547527

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Loading…