The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 03, 2026
Filed:
Mar. 07, 2024
Bank of America Corporation, Charlotte, NC (US);
Manu Kurian, Dallas, TX (US);
Vinesh Patel, London, GB;
Bank of America Corporation, Charlotte, NC (US);
Abstract
An AI chatbot having a dynamic and customizable AI persona for interacting with a user of an entity is provided. The AI persona may include a plurality of customizable user-interaction characteristics including an AI persona tonality, an AI persona response time and an AI persona formality level. The AI chatbot may be configured to receive a request from a user device to interact with the AI chatbot. Prior to initiating an interaction, a processor of the AI chatbot may be configured to modify a default state of the AI persona to an initial customized state by adjusting each of the characteristic types included in each of the customizable user-interaction characteristics based on an analysis of a user profile of the user. During a duration of the interaction, the processor may be configured to monitor the interaction and dynamically toggle the characteristics of the AI persona based on user input.