The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 27, 2026
Filed:
Jul. 02, 2024
Palo Alto Networks, Inc., Santa Clara, CA (US);
Mengying Hu, Santa Clara, CA (US);
Zhibin Zhang, Santa Clara, CA (US);
Yu Fu, Sunnyvale, CA (US);
Mei Wang, Saratoga, CA (US);
Palo Alto Networks, Inc., Santa Clara, CA (US);
Abstract
An AI-based application uses AI models to expeditiously identify a product or service most relevant to an issue input to the application instead of a user navigating a platform or catalogue of products/services. The application prompts a first language model to convert the input description into a structured description of the issue. The application then, for each product/service category, prompts a second language model to identify a product/service most relevant to the structured description within each product/service category. The application then returns an identification of a product/service determined to be most relevant to the issue as represented by the structured description, confidence in the identification, and a reason the product/service was identified.