The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 27, 2026
Filed:
Oct. 30, 2023
Cisco Technology, Inc., San Jose, CA (US);
David C. White, Jr., St. Petersburg, FL (US);
Jay K. Johnston, Raleigh, NC (US);
Magnus Mortensen, Cary, NC (US);
Christopher Shaun Roberts, Spring, TX (US);
Kevin D. Mccabe, Raleigh, NC (US);
CISCO TECHNOLOGY, INC., San Jose, CA (US);
Abstract
A computer executed process for mimicking human dialog, referred to herein as a 'humanoid' or “humanoid system,” can be configured to provide automated customer support. The humanoid can identify a support issue for a customer, as well as a customer support campaign corresponding to the support issue. The humanoid can identify at least one machine learning model associated with the customer support campaign and can communicate with the customer using the at least one machine learning model. The humanoid can execute a support action to resolve the support issue.