The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 27, 2026
Filed:
May. 17, 2024
Nice Ltd., Ra'anana, IL;
Tal Haguel, Petah Tikva, IL;
NICE LTD., Ra'anana, IL;
Abstract
Stress detection systems and methods, and non-transitory computer readable media, include building a library including previously identified stressful sentences and stressful phrases; receiving, by a trained neural network model, the library; receiving, by the trained neural network model, a text interaction between a customer and an agent; calculating, by the trained neural network model, a cosine similarity score between each stressful sentence or stressful phrase in the library and each sentence in the text interaction; determining, by the trained neural network model, a probability that the text interaction is stressful based on the calculated cosine similarity score; determining that a percentage of stressful interactions for the agent in a time interval is greater than a threshold percentage; providing a manager with recommended actions to decrease stress on the agent; receiving, from the manager, a selection of one or more recommended actions; and implementing the one or more recommended actions.