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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 12530602 B1

PDFFull Text
Date of Patent:
Jan. 20, 2026

Filed:

Jul. 13, 2020

Systems and methods for scoring user conversation satisfaction

Applicant:

Fidelity Information Services, Llc, Jacksonville, FL (US);

Inventors:

Aaron David Colcord, Mequon, WI (US);

Jameson Pierre Woodfin, Los Angeles, CA (US);

Assignee:

FIDELITY INFORMATION SERVICES, LLC, Jacksonville, FL (US);

Attorney:

Finnegan, Henderson, Farabow, Garrett & Dunner, LLP

Primary Examiner:

David Yi

Assistant Examiner:

Nicholas undefined Shine

Int. Cl.
CPC ...
G06N 5/04 (2023.01); G06F 16/23 (2019.01); G06F 40/205 (2020.01); G06N 20/00 (2019.01); G06N 20/20 (2019.01); G06Q 30/016 (2023.01); G06Q 30/0282 (2023.01);
U.S. Cl.
CPC ...
G06N 5/04 (2013.01); G06F 16/2379 (2019.01); G06F 40/205 (2020.01); G06N 20/00 (2019.01); G06N 20/20 (2019.01); G06Q 30/0282 (2013.01); G06Q 30/016 (2013.01);
Abstract

A system for scoring user conversation satisfaction. The system comprises one or more memory devices storing instructions, and one or more processors configured to execute instructions to perform operations. The operations comprising receiving data corresponding to a conversation between the user and a third-party service provider. The operations further comprising parsing the data into conversation subsets, and analyzing each respective subset with a first model. The operations further comprising determining a user conversation satisfaction score based on the first model analyzed subset; storing, in a database, the parsed data subsets, and the determined conversation satisfaction score; and training a second model with the data stored in the database.

Find Patent Forward Citations

Colcord, Aaron. (2026). Systems and methods for scoring user conversation satisfaction (U.S. Patent No. 12530602). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/12530602

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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