The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 20, 2026
Filed:
Feb. 14, 2020
Hewlett-packard Development Company, L.p., Spring, TX (US);
Ayush Garg, Bangalore, IN;
Himanshu Tiwari, Bangalore, IN;
Shameed Sait M a, Bangalore, IN;
Niranjan Damera Venkata, Chennai, IN;
Hewlett-Packard Development Company, L.P., Spring, TX (US);
Abstract
System for providing troubleshooting solutions for an electronic device is described. The system includes a query engine, that may receive a troubleshoot query from a user of the electronic device. The troubleshoot query indicates a device model of the electronic device and an issue with the electronic device. Further, the query engine may identify a context vector corresponding to the device model based on a mapping table and the device model. The context vector describes a relationship between the device model, a plurality of troubleshoot support documents, and functional features of the device model. Further, the system includes a machine learning engine to determine a troubleshooting solution for the issue based on the issue and the context vector corresponding to the device.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile