The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 13, 2026
Filed:
Jun. 05, 2023
Zoom Communications, Inc., San Jose, CA (US);
Shane Paul Springer, Oregon City, OR (US);
Zoom Communications, Inc., San Jose, CA (US);
Abstract
A user of a user device initiates a contact center engagement with a first contact center. One or more components of the first contact center processes a prompt obtained from the user device to determine the subject of the contact center engagement and whether the subject of the contact center engagement is related to the first contact center. Based upon a determination that the subject of the contact center engagement is unrelated to the first contact center, a connection is opened to a second contact center to enable the second contact center to address the contact center engagement and the user of the user device. A response may be received at the first contact center from the second contact center, for example, from an agent of the second contact center. The response may then be used to train an artificial intelligence agent of the first contact center.