Knowledge modelling and natural text-based querying framework

Abstract

Aspects of the present disclosure provide systems, methods, and computer-readable storage media that support intelligent re-use of knowledge (e.g., across an organization) using a natural text-based querying framework. A knowledge representation of prior work performed for the organization may be generated based on organizational knowledge (e.g., historical work record data that identifies a plurality of work items across an organization). The knowledge representation may include individual work-record entities for each respective work item and individual knowledge graphs corresponding to the individual work-record entities. For each individual knowledge graph, operations may be performed to identity and store project name, subgraph, sentence embedding, and word embedding information. Responsive to receiving an augmented user query, query-record mapping operations may be performed based at least in part on a comparison of information associated with the augmented user query to the project name, sentence embedding, word embedding, subgraph information, or a combination thereof.