The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 13, 2026
Filed:
Feb. 09, 2024
Verint Americas Inc., Alpharetta, GA (US);
Verint Americas Inc., Alpharetta, GA (US);
Abstract
A method for providing an intent expressed in a conversational interaction in narrative form includes detecting a first intent, with a first large language model, from an input comprising at least an interaction transcript and an engineered prompt; generating, with the first large language model, a first narrative for the first intent and a first confidence score corresponding to a probability that the first intent is an intention in fact expressed in the interaction transcript; determining that the first confidence score is greater than or equal to a threshold; checking that the first narrative conforms to fluency and completeness rules, when the first confidence score is greater than or equal to the threshold; and outputting the first narrative as an output detected intent, when the first confidence score is greater than or equal to the threshold and when the first narrative conforms to the fluency and completeness rules.