The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 06, 2026
Filed:
Oct. 18, 2022
Applicant:
Journey.ai, Denver, CO (US);
Inventors:
Shmuel Shaffer, Palo Alto, CA (US);
Brett Shockley, Bonita Springs, FL (US);
Assignee:
Journey.ai, Denver, CO (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/523 (2006.01); G06F 16/65 (2019.01);
U.S. Cl.
CPC ...
H04M 3/5233 (2013.01); G06F 16/65 (2019.01);
Abstract
The techniques herein are directed generally to methods and apparatus for automatically classifying interactions with contact center, identifying contacts as being initiated by one of a normal user, a malicious actor, an inexperienced user, or a new type of a user, and invoking mitigation actions such as forwarding the caller to a dedicated agent group based on the identification.