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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 12518108 B1

PDFFull Text
Date of Patent:
Jan. 06, 2026

Filed:

May. 21, 2024

Electronic message response generation

Applicant:

Sage Global Services Limited, Newcastle upon Tyne, GB;

Inventors:

Ben Cunningham, Warren, NJ (US);

Chandan Kumar, Bangalore, IN;

Matthew Shanahan, Clinton, WA (US);

Peter Horadan, Henderson, NV (US);

Rohit Kumar, Acton, MA (US);

Srijith Rajamohan, Crozet, VA (US);

Yu-Cheng Tsai, Redmond, WA (US);

Assignee:

Sage Global Services Limited, Newcastle upon Tyne, GB;

Attorneys:

Barclay Damon LLP

Daniel McGrath

Primary Examiner:

Soe Hlaing

Int. Cl.
CPC ...
G06F 40/35 (2020.01); G06F 16/3329 (2025.01); G06F 16/334 (2025.01); G06F 40/186 (2020.01); G06F 40/30 (2020.01); G06N 3/0455 (2023.01); G06N 20/00 (2019.01); G06Q 10/107 (2023.01); H04L 51/02 (2022.01);
U.S. Cl.
CPC ...
G06F 40/35 (2020.01); G06F 16/3329 (2019.01); G06F 16/3344 (2019.01); G06F 40/186 (2020.01); G06F 40/30 (2020.01); G06N 3/0455 (2023.01); G06N 20/00 (2019.01); G06Q 10/107 (2013.01); H04L 51/02 (2013.01);
Abstract

A computer implemented method for generating a response to a received electronic message. A generative AI is prompted to analyse the electronic message and to generate intent data indicative of an intent associated with the electronic message and data-identifier data indicative of one or more predetermined data identifiers present in the electronic message. The electronic message is analysed to identify and retrieve client data associated with one or more parties associated with the electronic message. The method includes Verifying the retrieved client data includes data corresponding to the generated data-identifier data. If so, query an ERP system with the verified data-identifier data to extract ERP data corresponding to the predetermined data identifiers of which the data-identifier data is indicative, select a response-message template using the intent data, populate the selected response-message template with the ERP data, and present the populated response-message template to a user for approval.

Find Patent Forward Citations

Cunningham, Ben. (2026). Electronic message response generation (U.S. Patent No. 12518108). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/12518108

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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