The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 06, 2026
Filed:
Jan. 30, 2024
Netflix, Inc., Los Gatos, CA (US);
Cheng Ju, Sunnyvale, CA (US);
Netflix, Inc., Los Gatos, CA (US);
Abstract
A computer-implemented method for predicting a user's help intent in relation to a digital streaming system and dynamically customizing a help display based on the predicted help intent. For example, embodiments discussed herein train a help intent machine learning model to generate help intent predictions based on various types of inputs. The embodiments discussed herein further leverage the generated help intent predictions to dynamically update a help display such that when a user lands on that display, predicted solutions that are customized to the user's most likely problem are immediately presented. Various other methods, systems, and computer-readable media are also disclosed.