The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 23, 2025
Filed:
Sep. 07, 2023
Applicant:
Zoom Communications, Inc., San Jose, CA (US);
Inventor:
Alejandro Martin Paiuk, West Hartford, CT (US);
Assignee:
Zoom Communications, Inc., San Jose, CA (US);
Primary Examiner:
Int. Cl.
CPC ...
H04L 9/00 (2022.01); G06F 21/62 (2013.01); H04L 9/32 (2006.01);
U.S. Cl.
CPC ...
H04L 9/50 (2022.05); G06F 21/6245 (2013.01); H04L 9/3247 (2013.01);
Abstract
A server of a contact center generates an engagement recording and engagement metadata associated with a contact center engagement. The engagement metadata identifies one or more user devices and one or more business servers. The server stores the engagement recording and the engagement metadata in a block of a private blockchain. The block includes a cryptographic hash of a previous block in the private blockchain, the engagement recording, and the engagement metadata. The server provides access to the block to the one or more user devices and the one or more business servers.