The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 23, 2025
Filed:
Mar. 30, 2022
Genesys Cloud Services, Inc., Daly City, CA (US);
Ramasubramanian Sundaram, Hyderabad, IN;
Basil George, Hyderabad, IN;
GOLDMAN SACHS BANK USA, AS SUCCESSOR AGENT, DALLAS, US;
Abstract
A method for mining topics discussed in conversations that includes: receiving conversation data; and using a topic mining algorithm to mine topics from the conversation data. The topic mining algorithm includes identifying candidate topics in each of the conversations. The topic mining algorithm further includes identifying the topics of the conversations by: compiling a list of the candidate topics; pruning the list of candidate topics by discarding certain of the candidate topics per a cross-conversation factor that factors usage across all conversations; and identifying the candidate topics remaining on the pruned list of candidate topics as the topics. The topic mining algorithm further includes determining topic groups by grouping the topics according to a degree of semantic similarity between the topics; and associating a list of utterances with the topic groups.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile