Systems and methods for managing an environment including both voice communications and streaming audio communications

Abstract

Systems and methods are provided for managing an environment (e.g., a call center) including both voice users and streaming audio users (e.g., streaming music) using a common wireless protocol, e.g., Bluetooth. The system may include multiple base stations communicating with multiple user devices (e.g., wireless headsets) to define a plurality of wireless audio links. A central controller in communication with the base stations may receive wireless link data associated with the wireless audio links, determine a current count of voice users versus streaming audio users, generate channel assignment data specifying a first frequency channels designated for voice users and second frequency channels designated for streaming audio users, and communicate such channel assignment data to the base stations. Each base station may then selectively utilize particular frequency channel(s) based on the channel assignment data and the type of audio communication (e.g., voice or streaming audio) currently used by the respective user.