logo

For the Inventor, By the Inventor

The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 12499890 B1

PDFFull Text
Date of Patent:
Dec. 16, 2025

Filed:

May. 18, 2023

Method and system for dynamic ivr prompt generation via prior contextual language analysis

Applicant:

Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);

Inventors:

Durgesh Kumar, Bangalore, IN;

Saurabh Tahiliani, Noida, IN;

Assignee:

Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);

Attorneys:

VERIZON - VBL

BRIAN KLOCK

JOSEPH PALMIERI

ANDREW GRODIN

AYAN AFRIDI

XIN LI

Primary Examiner:

Jakieda R Jackson

Int. Cl.
CPC ...
G06F 40/30 (2020.01); G10L 13/02 (2013.01); G10L 15/02 (2006.01); G10L 15/06 (2013.01); G10L 15/18 (2013.01); G10L 15/183 (2013.01); G10L 15/22 (2006.01); G10L 25/63 (2013.01);
U.S. Cl.
CPC ...
G10L 15/22 (2013.01); G10L 13/02 (2013.01); G10L 15/02 (2013.01); G10L 15/063 (2013.01); G10L 15/1815 (2013.01); G10L 15/183 (2013.01); G10L 25/63 (2013.01);
Abstract

The present teaching relates to personalized IVR communications with a customer at a geo-locale. A first set of transcripts of the current and historic communications involving the customer and a second set of transcripts of historic communications associated with the geo-locale are analyzed to compute a personalized contextual vector, a geo-localized contextual vector, and a current text vector. The computed vectors are used by a language model to generate a personalized and geo-locale aware prompt, which is used to generate an IVR communication and is sent to the customer as a response.

Find Patent Forward Citations

Kumar, Durgesh. (2025). Method and system for dynamic ivr prompt generation via prior contextual language analysis (U.S. Patent No. 12499890). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/12499890

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Loading…