The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 16, 2025
Filed:
Jan. 24, 2023
Bloomreach, Inc., Mountain View, CA (US);
Frank Passantino, Mountain View, CA (US);
Paul Edwards, Mountain View, CA (US);
Ate Douma, Mountain View, CA (US);
Shekhar Kumar, Mountain View, CA (US);
BloomReach, Inc., Mountain View, CA (US);
Abstract
Methods and apparatuses for customer engagement include: receiving a first product search query from a visitor identified in a visitor session, wherein the first product search query includes at least a visitor identifier associated with customer segments; returning first product search results based on the first product search query; updating, after the first product search query, the customer segments associated with the visitor identifier based on real time evaluation of visitor characteristics and/or actions; receiving a second product search query that is the same as the first product search query from the visitor, wherein the second product search query includes at least the visitor identifier associated with the updated customer segments; and returning second product search results based on the second product search query that is different from the first product search results.