The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Dec. 16, 2025

Filed:

Dec. 12, 2022
Applicant:

Salesforce, Inc., San Francisco, CA (US);

Inventors:

Zachary Alexander, Berkeley, CA (US);

Yixin Mao, San Francisco, CA (US);

Assignee:
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 40/35 (2020.01); G06F 16/16 (2019.01);
U.S. Cl.
CPC ...
G06F 40/35 (2020.01); G06F 16/164 (2019.01);
Abstract

Database systems and methods are provided for assigning structural metadata to records and creating automations using the structural metadata. One method of assigning structural metadata to a group of conversation records involves receiving a user input modification pertaining to a group of semantically similar conversations, automatically reassigning a conversation to a different group of semantically similar conversations based on its representative utterance in a manner that is influenced by the user input modification, and automatically updating, at a database system, a record associated with the conversation to include metadata identifying the different group of semantically similar conversations.


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