The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 16, 2025
Filed:
Aug. 31, 2022
Jio Platforms Limited, Ahmedabad, IN;
Arijay Chaudhry, Pune, IN;
Ravindra Singh Chhabra, Bhopal, IN;
Abhishek Farkade, Pune, IN;
Gaurav Duggal, Hyderabad, IN;
JIO PLATFORMS LIMITED, Ahmedabad, IN;
Abstract
The present invention provides a robust and effective solution to an entity or an organization by enabling them to implement a system for automatic switching between visual responses, audio responses and textual responses in an omni-channel single view experience. Particularly, the system and method may empower a user to choose between any mode of interaction, the modes being provision of a visual interaction, audio interaction or a textual based interaction and a combination thereof based on a machine learning architecture and also provide seamless human agent handover. Thus, the system and method of the present disclosure may be beneficial for both entities and users.