The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 12488353 B1

Date of Patent:

Dec. 02, 2025

Filed:

Feb. 12, 2024

Using artificial intelligence ('ai ') to customize call center questions for use with customer authentication techniques

Applicant:

Bank of America Corporation, Charlotte, NC (US);

Inventor:

Kalyan V. Pasumarthi, Plano, TX (US);

Assignee:

Bank of America Corporation, Charlotte, NC (US);

Attorney:

Weiss & Arons LLP

Primary Examiner:

Raqiul A Choudhury

Int. Cl.

CPC ...

G06Q 30/015 (2023.01); G06N 5/02 (2023.01); H04L 9/40 (2022.01);

U.S. Cl.

CPC ...

G06Q 30/015 (2023.01); G06N 5/02 (2013.01); H04L 63/0428 (2013.01);

Abstract

Systems and methods for supporting artificial intelligence ('AI') customer service interactions between a customer service agent operating on an AI platform at a call center and a customer using an AI customer device are provided. Methods may include activating an AI session between the customer service agent and the customer. Methods may include authenticating the AI session between the customer service agent and the customer. Methods may include receiving a selection of AI questions from the AI platform and receiving answers to those AI questions via the AI customer device. Methods may include processing a co-browsing AI session request. Methods may include initiating the AI session between the customer service agent and the customer based on authentication of the answers to the AI questions.

Find Patent Forward Citations

Pasumarthi, Kalyan. (2025). Using artificial intelligence ('ai ') to customize call center questions for use with customer authentication techniques (U.S. Patent No. 12488353). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/12488353

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile