The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 02, 2025
Filed:
Oct. 31, 2022
Palo Alto Research Center Incorporated, Palo Alto, CA (US);
Edward P. Stabler, Colwood, CA;
Charles L. Ortiz, Jr., Fremont, CA (US);
Gaurang R. Gavai, San Francisco, CA (US);
Genesee Valley Innovations, LLC, Santa Clara, CA (US);
Abstract
Embodiments described herein provide a system for facilitating efficient troubleshooting for a product. During operation, the system can identify an artificial-intelligence- (AI-) based dialog model operating based on a structured representation, which can indicate sequential troubleshooting steps to be performed by a user. The system can provide a machine utterance of the dialog model corresponding to a troubleshooting step to the user. The system can then search the structured representation for a semantic match for a user utterance obtained in accordance with the dialog model from the user. If the semantic match indicates an anticipated option associated with the machine utterance, the system can traverse a current branch of the structured representation using the dialog model based on the anticipated option. Otherwise, if the semantic match indicates an option on a different branch, the system can jump to the option on the different branch for subsequent traversal.