logo

For the Inventor, By the Inventor

The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 12482002 B1

PDFFull Text
Date of Patent:
Nov. 25, 2025

Filed:

Aug. 10, 2023

Method and system for generative ai with dynamic persona adaptation and applications thereof

Applicant:

Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);

Inventors:

Durgesh Kumar, Bangalore, IN;

Saurabh Tahiliani, Noida, IN;

Assignee:

Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);

Attorneys:

VERIZON - VBL

BRIAN KLOCK

JOSEPH PALMIERI

ANDREW GRODIN

AYAN AFRIDI

XIN LI

Primary Examiner:

Daniel Abebe

Int. Cl.
CPC ...
G10L 15/22 (2006.01); G06F 40/30 (2020.01); G06Q 30/015 (2023.01); G06Q 30/0601 (2023.01); G10L 13/02 (2013.01); G10L 13/027 (2013.01); G10L 15/02 (2006.01); G10L 15/183 (2013.01); H04M 3/493 (2006.01);
U.S. Cl.
CPC ...
G06Q 30/015 (2023.01); G06F 40/30 (2020.01); G06Q 30/0617 (2013.01); G10L 13/02 (2013.01); G10L 13/027 (2013.01); G10L 15/02 (2013.01); G10L 15/183 (2013.01); G10L 15/22 (2013.01); H04M 3/493 (2013.01);
Abstract

The present teaching relates to conduct persona-adaptive communications with a customer at a geo-locale. Transcripts of a current and historic communications involving the customer are used to characterize the persona of the customer. Transcripts of historic communications with customers at the geo-locale are used to characterize the persona of the geo-locale. Current persona of the customer exhibited in the current communication is combined with the customer's persona and the geo-locale's persona to compute a response input vector, A language model generates, based on the response input vector, a persona-adaptive response, which is then sent to the customer a response.

Find Patent Forward Citations

Kumar, Durgesh. (2025). Method and system for generative ai with dynamic persona adaptation and applications thereof (U.S. Patent No. 12482002). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/12482002

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Loading…