The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 25, 2025
Filed:
Jan. 30, 2024
Applicant:
Dell Products L.p., Round Rock, TX (US);
Inventors:
Tsehsin Jason Liu, Wellesley, MA (US);
Matthew R. Cullen, Derry, NH (US);
Vinay Sawal, Fremont, CA (US);
Assignee:
Dell Products L.P., Round Rock, TX (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 11/00 (2006.01); G06F 11/07 (2006.01); G06F 11/30 (2006.01); G06F 11/34 (2006.01);
U.S. Cl.
CPC ...
G06F 11/0793 (2013.01); G06F 11/3072 (2013.01); G06F 11/3452 (2013.01);
Abstract
Methods and systems for managing customer-encountered issues are disclosed. To manage the customer-encountered issues, predictions regarding the causes of customer-encountered issues may be obtained and used to guide remediation processes. The predictions may be obtained using inference models that utilize correlations to filter potential causes of the issues. By filtering the causes, the resulting predictions may be more likely to be accurate thereby improving the rate at which customer-encountered issues may be resolved.