Updating support documentation for developer platforms with topic clustering of feedback

Abstract

A method includes obtaining at least one feedback response from a developer regarding an answer and corresponding source documents of the answer in a discussion thread initiated by the developer. The method further includes converting the discussion thread into a topic model clustering input, responsive to the feedback response specifying an unsatisfactory category of feedback responses, to obtain a multitude of topic clustering model inputs. The method further includes periodically processing the multitude of topic clustering model inputs by a thread-topic clustering model to obtain a multitude of candidate topics. The method further includes processing, by an answer generation model, a first candidate topic of the multitude of candidate topics to obtain a multitude of corresponding documentation recommendations for the candidate topic. The method further includes presenting the first candidate topic and the multitude of corresponding documentation recommendations.