The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 18, 2025
Filed:
Apr. 21, 2023
Call subject determination system, call subject determination method, and information storage medium
Rakuten Group, Inc., Tokyo, JP;
Kyosuke Tomoda, Tokyo, JP;
RAKUTEN GROUP, INC., Tokyo, JP;
Abstract
Provided is a call subject determination system including at least one processor configured to: predict, for each of a plurality of call candidates, a return call probability, which is a probability of the call candidate returning a phone call instead of answering the phone call; acquire a call taker constraint, which is a constraint in terms of capacity of a call taker who takes the returned phone call; and determine, from the plurality of call candidates, a plurality of call subjects to whom phone calls are to be made so that the call taker constraint is satisfied, based on the return call probability of the each of the plurality of call candidates.